Privacy Protection and Disclaimer

Privacy Protection and Disclaimer
Article 13 of GDPR 679/2016

WHO ARE WE?

Z-Global B.V.B.A considers the protection of the personal data of third parties in its possession to be very important and is committed to protecting the privacy of these third parties, including, but not limited to, its customers, when doing business, and is particularly attentive to the security and confidentiality of the personal data of its customers.

This notice covers the collection of personal data by online
(including Z-Global B.V.B.A, Z-Line, TurboTonic websites) and offline methods as set out below.

Z-Global B.V.B.A (hereinafter referred to as “Z-Line” or “TurboTonic” or the “Company”), in accordance with article 13 of the GDPR 679/2016, in its capacity as Data Controller of the personal data collected on this website / application / during a phone call provides you with the following information.

WHAT PERSONAL DATA MAY BE COLLECTED?

The categories of personal data concerning you that may be collected are as follows:

Contact Data – information about your name, national register number, address, telephone number, mobile number, email address;
Interests – information provided by you regarding areas of interest to you, products you find interesting for example;
Other personal data – information provided by you concerning your place and date of birth, your education, your professional situation;
Access via social networks – information relating to your social network account, as well as other data that you have communicated to the social network used to connect to the website, which may be communicated under the privacy preferences. privacy you have set for this social network.
Use of the website – information about how you use the website, open or forward our communications, including information acquired through cookies.

HOW DO WE COLLECT YOUR PERSONAL DATA?

Z-Global collects and processes your personal data in the following cases:

if you register on our website / download our App to use its features, also through access via social networks;
if you contact us to request after-sales assistance;
if you respond to our marketing activities, when you complete a response form or provide your data online on one of our websites;
if you complete paper registration forms that are collected in various ways (at demonstrations, cooking workshops, promotions or events);
if other group companies and our business partners provide data about you with permission.
If you are providing personal data on behalf of someone else, you must first ensure that that person has read this Privacy Policy.

Please help us to keep your personal data up to date by informing us of any changes. Any change of address must be promptly communicated to Z-Global in order to avoid any problem in the use of our services.

WHAT PURPOSES CAN YOUR PERSONAL DATA BE USED FOR?

The processing of personal data must be justified by one of the legal grounds established by existing data protection regulations, as described below:

a) Establishment and execution of the contractual obligation and the resulting obligations, including communications concerning the services (to carry out after-sales follow-ups for example)

Z-Global may process your contact data in order to establish and perform a contractual relationship, to provide the requested services or to respond to reports or complaints.

Z-Global may also use your contact information, including your email address, to provide you with information about the Service.

Lawful bases for processing: performance of a contract.

The provision of data is mandatory to enable us to manage the contractual relationship; in the absence of this data, we will not be able to put the contract into effect.

b) Operational management and closely related purposes, for access to the website, in particular to secure areas, also through the access system via social networks – in order to simplify the registration operations already communicated to your social network.

Z-Global may process your contact data to enable you to complete the site registration procedure and access your personal space so that you can: i) download, from your personal space, any document relating to the services you have purchased; (ii) process any other request made through the website.

Registration on the site can occur, when you voluntarily decide to use it, even through the mechanism of login through a social network. Thus, you do not have to enter the data necessary for registration (such as contact details); in fact, they will thus be communicated by the social network through which the connection is made. Please note that, in this case, Z-Global may process social network connection data, i.e. not only those linked to your social network account, but also all other personal data that may be made visible. , depending on the preferences you have set or the privacy policy of the same social network.

Lawful bases for processing: performance of a contract. To allow you to register on the site, provided that you are not required to use the social network login to complete the registration.

With regard to registration, the company also specifies that it has implemented a single registration system, whereby the registration made on the site will also be valid for all the sites managed by the company, with regard to trademarks “Z-Line”, “TurboTronic” and “SportTronic”.

Thus, it will not be necessary to provide contact data again if you register on one of the sites mentioned above. However, in order to safeguard the choices made by the user, any consent for processing for marketing purposes and targeted marketing matters within a brand (for example on the site www.zline-world.com) will only be used to advertise items related to that specific brand.

c) Customer satisfaction surveys (customer to be verified)

Z-Global may use your contact data to conduct surveys to measure customer satisfaction with the service provided.

Legal grounds for processing: legitimate interest of the company to verify and improve the quality of its services.

d) Marketing to meet your needs or to inform you of promotions, also based on your preferences (we have also included targeted marketing)

Z-Global may process your contact data for marketing and advertising purposes, to inform you of promotional sales initiatives through automated means of contact (e-mail, SMS and other mass communication tools, etc.) and traditional methods of contact (by telephone for example), such as for carrying out market research and statistical surveys, if you give us your consent and within the limits of the declaration of consent.

Z-Global may also process your contact data, interests and other personal data in order to send you marketing communications, based on a special customer profile designed on your personal preferences and interests, if you give us special consent. and within the limits of this consent.

Legal basis for processing: consent. The absence of consent does not affect the contractual relationship in any way. Your consent can be revoked at any time by clicking on the “unsubscribe” link in each newsletter / newsletter.

e) Communication to other Z-Global Group companies for marketing purposes.

Z-Global may communicate your contact data to other companies of Z-Global for activities strictly related to the processing mentioned in points a) b) c) above.

Legal bases for processing : the bases of the points mentioned are recalled.

Z-Global may communicate your contact data to other companies of the Z-Global group for marketing and advertising purposes, to inform you of promotional sales initiatives through automated means of contact (e-mail , SMS and other mass communication tools, etc.) and traditional methods of contact (by telephone for example), such as for carrying out market research and statistical surveys, if you give us your consent and within the limits of the declaration of consent.

Legal grounds for processing: consent, the absence of consent not affecting the contractual relationship in any way. Your consent can be revoked at any time.

f) Compliance with legally binding requests from judicial authorities to fulfill legal obligations, regulations or provisions

Z-Global collects your personal data to comply with legal obligations.

Lawful bases for processing: legal obligations that the Company must comply with.

HOW DO WE KEEP YOUR PERSONAL DATA SECURE?

The Company uses numerous security measures to improve the protection and maintain the security, integrity and accessibility of your personal data.

All your personal data is stored on our secure servers (or on secure hard copies) or those of our suppliers or our business partners, and their use and access is granted on the basis of our standards and our policies. security (or equivalent standards with our suppliers or business partners).

FOR HOW LONG WILL YOUR PERSONAL DATA BE RETAINED?

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected or for any other related and lawful purpose. Therefore, in the event that your personal data is processed for different purposes, we will retain the data until the longer purpose is completed. However, we will stop processing the personal data collected for the purpose for which the retention period has expired.

We limit access to your personal data to those individuals who need to use it for the appropriate purposes.

When your personal data are no longer necessary, or when the legal precondition no longer exists to keep them, they will be irreversibly made anonymous (and may be kept as such) or irretrievably destroyed.

The retention periods relating to the different purposes described above are indicated below:

a) Compliance with contractual obligations : the data processed to fulfill any contractual obligation will be kept for the duration of the contract and, in any case, for a period not exceeding the following 10 years, in order to verify any outstanding issues, including accounting documents (overdue invoices for example).

b) Compliance with legal or regulatory obligations : we may keep the data for as long as necessary to comply with applicable legal or regulatory obligations (for accounting purposes, for example).

c) Customer satisfaction surveys : the data processed for these purposes will be kept for 5 years from the date on which the personal data was collected (unless you have refused to receive further communications).

d) Customer satisfaction surveys : the data processed for these purposes will be kept for 5 years from the date on which you provided your consent for this purpose (unless you refused to receive further communications).

e) For marketing purposes, including targeted marketing: data processed for marketing purposes will be kept for 24 months from the date on which you provided your consent for this purpose (unless you have refused to receive other communications); for targeted marketing purposes, the data will be kept for 12 months.

f) In the event of litigation: in the event that we should defend ourselves, sue you or bring a lawsuit against you or third parties, we may retain such personal data as we reasonably consider necessary for these purposes, for as long as duration of the legal action.

WITH WHOM CAN WE SHARE YOUR PERSONAL DATA?

Duly authorized personnel as well as external suppliers, designated, if necessary, as subcontractors, in order to help us provide our services, may have access to your personal data.

For the purposes of carrying out their activities and to pursue the aforementioned purposes, other companies of the Z-Global group may also have access to your personal data.

CONTACTS

The contact details of Z-Global, in its capacity as Data Controller, can be consulted via Z-Global B.V.B.A, Huidevettersstraat 38/40
Antwerpen,2000,Belgium or via e-mail info@zline-world.com .

If you have any questions regarding the processing of your personal data, please contact us by e-mail info@zline-world.com for the attention of the Privacy Officer.

YOUR PERSONAL DATA PROTECTION RIGHTS AND YOUR RIGHT TO FILE A COMPLAINT WITH SUPERVISORY AUTHORITIES

Under certain conditions, you are entitled to request:

to have access to your personal data,
to receive a copy of the personal data you have provided to us (“portability”) and to ask the Company to transmit your Data to another data controller,
to modify the data in our possession,
to delete any data for which the legal prerequisite for processing no longer exists,
to refuse processing for direct marketing purposes,
to revoke your consent, in cases where the processing is based on consent,
to limit the way in which we process your personal data.
The exercise of the aforementioned rights is subject to certain exceptions aimed at safeguarding the public interest (the prevention or identification of crimes, for example) as well as our interests (maintaining professional secrecy, for example). If you wish to exercise any of the above rights, we will verify that you are entitled to do so and will usually respond within one month.

We strive to respond to any complaints or reports regarding the methods used to process your data. However, if you wish, you can send your complaints or reports to the authority responsible for data protection using the following contact details: the authority responsible for the protection of personal data.

Cookie Policy
The Z-Global Group website uses cookies to provide the user with personalized access and improve navigation.
By accessing the site, and accepting this Cookie Policy, you consent to the use of Cookies by the Z-Global in accordance with the terms set out below.

What is a cookie?
Cookies consist of small text files, often including unique identifiers, which are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.
Cookies are used for different purposes, have different characteristics, and can be used by both Z-Global Group or a third party.
Cookies facilitate user navigation and provide secure connections.
The information below concerns the cookies installed by this site and the necessary instructions on how to manage the user’s preferences about them.

Cookies used on the website
Cookies do not contain information that identifies the user.
The information resulting from the user’s navigation on the site, and collected by the Cookie, may be used by Z-Global in the overall management of the website.
In particular, on our website, the following Cookies are used:

A. Technical cookies
These specific Cookies are related to activities that are strictly necessary for the proper functioning of the website and to ensure the enjoyment / use of its services.

B. Non-technical cookies
Cookies, other than the technical Cookies indicated above, are installed or activated only after the user’s consent when accessing the website for the first time.
The user can give his consent in two different ways: by following the instructions of the banner on the page of the Site, (by clicking on “accept” or any other element) or, selectively, according to the instructions given below .
If the user does not interact with the consent form and exits the information note, by closing it or continuing to browse the website, he is giving his consent for all cookies.
This consent is tracked on subsequent visits by the user.
The user will always have the possibility of revoking all or part of the consent already expressed by following the instructions contained in the section “Manage the Cookies used by the site”.

Cookies managed by third-party publishers
Through this site, cookies managed / operated by third-party publishers will also be installed. Below are some tips, and a link to the privacy policy and consent form for each. For any of them, the user can give consent by closing this page or moving to another page of the website.

1. Advertising targeting cookies
They are used to provide targeted advertising based on the interests shown during the user’s Internet browsing

Addthis
Google Analytics
Analytics Universal

2. Retargeting Cookies
They are used to send advertisements to users who have previously visited the website.

Google Analytics
Universal Analytics
3. Social media cookies
They are used to share content on social networks.
Z-Global has no control over this data and its use. Find below the name of the third-party editors who manage them and, for each one, the link to the page where the user can find information on their processing and give their consent.

Facebook
Youtube
pinterest
Google+
Twitter
instagram
Vine

Manage the cookies used by the website
The user can always manage their cookie preferences through their browser as follows. To learn more about the browser type and version installed on their computer, the user should select “Help” at the top of the browser window.

Blocking cookies
Most browsers allow you to refuse or accept cookies.
For example:

in Internet Explorer, by clicking on “Tools”, “Internet Options”, “Privacy” and selecting “Block all cookies”.
All instructions are available at
https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d#ie=ie-10-win-7%20;

in Firefox, by clicking on “Tools”, “Options” and unchecking “Enable anti-tracking of personal data in “Privacy”.
All instructions are available at
https://support.mozilla.org /en/kb/Bloccare%20i%20cookie ;

in Google Chrome, following the instructions provided by the site https://support.google.com/chrome/answer/95647?hl=it ;

in Apple, following the instructions provided at http://www.apple.com/safari/features.html#security ;

Deletion of cookies
Users can always delete cookies already stored on their computers:

in Internet Explorer, by clicking on “Tools”, “Internet Options”, “Privacy” and selecting “Block all Cookies”.
Full instructions are available at
http://windows.microsoft.com/ en-us/internet-explorer/delete-manage-cookies#ie=ie-10-win-7 ;

in Firefox, by clicking on “Tools”, “Options” and unchecking “Enable anti-tracking of personal data in “Privacy”.
All instructions are available at
https://support.mozilla.org /it/kb/Eliminare%20i%20cookie ;

in Google Chrome, following the instructions provided by the site https://support.google.com/chrome/answer/95647?hl=it

in Apple, following the instructions provided at http://www.apple.com/safari/features.html#security

It should be remembered that deleting cookies, as well as blocking them, can have a negative impact on the use of the website, which limits its functionality.